Help Center

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Browse Help Categories

Find help organized by topic and get quick answers to common questions

Getting Started

Learn how to create an account, set up your profile, and get started with Bangladesh Family

Account Setup Update Profile First Steps

Community Groups

Learn how to join groups, participate in discussions, and connect with your community

Joining Groups Posting Post Moderation

Services & Marketplace

Find and offer services, understand ratings, and manage your service listings

Finding Services Offering Services Reviews

App & Technical

Get help with app features, troubleshooting, and technical issues

App Features Troubleshooting Updates

Safety & Privacy

Learn about our safety features, privacy settings, and how to report issues

Privacy Settings Safety Features Reporting

Emergency Contacts

Find emergency numbers and learn how to access emergency services

Emergency Numbers Quick Access Local Services

Frequently Asked Questions

Quick answers to the most common questions about Bangladesh Family

To create an account, download the Bangladesh Family app from Google Play Store, open it, and tap "Sign Up". You'll need to provide your phone number, verify it with an OTP, and complete your profile with basic information like name, district, and upazila.
You'll need to provide: your full name, phone number, district, upazila, and optionally your profile picture. We may also ask for additional verification details to ensure account security and community safety.
Community groups are automatically assigned based on your district and upazila. You'll be added to relevant groups for tuition, matrimony, to-let, and jobs. You can also request to join additional groups through the app settings.
Yes, you can post in multiple groups. However, please ensure your posts are relevant to each group's purpose. For example, job-related posts should go in the jobs group, and service offers should go in the services group.
Use the Services section to browse service providers in your district. Look for providers with good ratings and reviews from community members. You can also ask for recommendations in your community groups.
Go to the Services section and tap "Offer Service". Fill in your service details, including description, and contact information. Your service will be visible to community members in your area.
First, try restarting the app. If the issue persists, check your internet connection and ensure the app is updated to the latest version. You can also clear the app cache or contact our support team for assistance.
You'll receive a notification when updates are available. You can also manually check for updates in the Google Play Store by searching for "Bangladesh Family" and tapping "Update" if available.
Use the three-dot menu on any post or comment to report it. Our moderation team reviews all reports and takes appropriate action to maintain community safety.

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